Skin Trends Day Spa Client / Membership Policies
Membership entitles the member to the service options listed in their selected membership type. For Rates/Payments for additional services, member must refer to our current member service rates listed in our Day Spa Menu. Member is also allowed to purchase products at the specified percentage off discount listed for their selected membership type. All memberships are subject to the terms listed in this Day Spa Policy and on the Skin Trends Day Spa Membership Agreement. Membership is predicated on the fact that the members monthly payment is current and paid in full. Skin Trends LLC reserves the right to terminate day spa membership at any time and for any reason. Any prepaid monies due to the member will be refunded within 30 days of membership termination. Memberships and Membership dues are not transferable.
Note: Skin Trends LLC reserves the right to change its hours of operation at any time. Skin Trends LLC also reserves the right to change membership prices with 30 days written notice.
It is the responsibility of the Day Spa customer and/or member to disclose any and all medical conditions which may affect if and how services may be performed. In the event a medical condition is disclosed or arises, that might be affected by our services/products, Skin Trends LLC and its staff may require a member to provide a medical clearance form, signed by a doctor, in order to provide additional services and/or for a member to continue membership. In general, Skin Trends LLC and its Day Spa staff provide services and products that are not invasive in nature. Skin Trends LCC, its staff and its owners are not responsible for any issues that may arise from the use of its products and/or services. See manufacturer labels for product and condition related warnings. Skin Trends LLC, its employees and management are not responsible for member personal items that are stolen, lost or damaged in our Day Spa.
When you contact us, we'll ask you for your name, phone number, email address and home address. Our preferred method of communication is via email. When you provide us with your email address, you're automatically opted in for regular, online scheduling and promotional communication. You can opt out by sending us an email request. We don't share your information.
Additionally, all reservations made require the use of a valid credit card or a Skin Trends Gift Card/Promotional Voucher number for it to be secured. No exceptions! Your basic credit card information will be used simply to confirm and hold your reservation. You'll be asked for your card and a signature once our services have been provided and billed. We don't keep your credit card information on file. Cash payments can be made, instead of a credit card, at the time of checkout. Sorry, no checks.
See our: Safe Shopping Experience
Service Menu Pricing:
Skin Trends offers great value and excellent service behind each one of its Spa Menu Items. Because of the knowledge gained from selling/supporting the thousands of products on our website, we’re able to offer clients knowledge-based, effective skincare services. Our online booking system pricing reflects the current price for a Skin Trends Day Spa service. If you have a coupon or voucher for a discounted offer/service, you must specify that you'll be using it when you schedule your appointment. You'll also be asked to sign a form, before your service, that will outline any applicable service that will be provided and any other related charges. Please present any discount vouchers you intend to use in advance of your service.
Note: Skin Trends reserves the right to change, without notice, its official Day Spa Menu service pricing. Any non-expired coupons, gift certificates or other marketing-related promotions will be honored, according to the terms listed on the promotion. Expired offers, however, will not be honored.
Please respect our schedule. Billing time for services rendered will begin at the scheduled time. If you show up late, we will not adjust the schedule to accommodate you. You will receive service for only the balance of time left in the scheduled hour/time frame, but you will be obligated to pay for the full service.
If you show up more than 30 minutes beyond your scheduled appointment time, we will insist on a reschedule, unless our schedule allows us to accommodate you. If we can't accommodate you, we will charge you/your credit card a minimum $40 late/cancellation fee. This policy ensures that our Skin Trends and its Estheticians are fairly compensated for your late/missed appointment. This fee applies per person in multiple-person reservations.
All reservations are made in good faith. We expect to provide our service to you and we expect you to make your scheduled appointment. If you can't make it, you must call or email us to cancel your reservation no later than 24 hours before your scheduled appointment. If you don't cancel/change your appointment before the minimum cancellation time, we will charge you/your credit card a minimum $40 cancellation fee. This policy ensures that our Skin Trends and its Estheticians are fairly compensated for your missed appointment. This fee applies per person in multiple-person reservations.
Primary Dates/Holiday Changes/Cancellations:
Certain dates/date ranges during the year are considered to be Primary dates. These dates are premium, because they are our busiest dates. During these dates, we require a minimum change/cancellation notice of 72 hours (three days) before your scheduled appointment. If you don't cancel/change your appointment before the minimum cancelation time, we will charge you/your credit card a minimum $50 cancellation fee. This policy ensures that Skin Trends and its Estheticians are fairly compensated for your missed appointment. This fee applies per person in multiple-person reservations.
Primary Dates are Christmas Week, New Year's Week, Valentine's Day Week, Mother's Day Week.
Skin Trends Store/Product Returns:
Product sold through our Skin Trends Day Spa (local store) are supported by our skintrends.com returns/exchanges policy.
See our: Returns/Exchanges Policy
Skin Trends Gift Cards or Gift Vouchers:
Any requests or information regarding a purchased Skin Trends Gift Card or Gift Voucher must be made by the person that paid for it. Privacy laws don't allow otherwise. We can't replace stolen or lost gift cards or vouchers.
At Skin Trends, we pride ourselves on being a professional organization. Friendliness and respectful conduct is part of our general mindset. We expect all of our employee to treat each other and our clients with the utmost respect and care. Our employees are the foundation of our success. We expect that our employees will be treated respectfully by all visiting clients as well.
Therefore, in the event of any employee mistreatment, sexually implied misconduct or general disrespect by a client, we have a “zero-tolerance policy.” Misbehaving clients will be asked to leave and not return. A $50 cancellation fee will apply.
Note: Skin Trends reserves the right to refuse service to anyone and for any reason.
Cell Phone use in our Day Spa:
Because of our working environment and the need to provide “quiet time” to our clients, we request that you turn off your cell phone in our Day Spa. If your phone is left on during your visit and you receive any audible contact, we will ask you to turn it off/mute it/or turn it on vibrate. Persistent violation of this policy will result in a non-refundable termination of service.
Please don't bring children under 16 years old to your appointment. Services cannot be performed on children under age 16. Children ages 16 to 17 are eligible for services, with the written consent of a parent or official guardian.
Note: The policies listed above are exclusively Skin Trends Day Spa specific policies. They're not policies for the skintrends.com online store. Please see the area in our footer labeled “Other” for overall company policies, site use, privacy, terms of service and related product use disclaimers related to skintrends.com and our Skin Trends Day Spa.
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