How To Place an Order
This is your quickest method of ordering. Our advanced Magento shopping cart system is designed to be fast and secure. If you know what you want, use this method. Please make sure the items ordered are correct, before confirming your order. If you need basic help, you can chat with us by pressing the Chat link at the bottom right-hand side of any page. (Desktop and laptop use only, no iPad or mobile.)
If you’re unsure of a product choice or just need a little help with a question or product selection, please give us a call. An Expert Service Representative is waiting to help. We want you to be satisfied with our site and your selection, so we'll help you select the right product or treatment system to fit your unique condition and needs.
Esthetician Assisted Orders via Chat, Phone or Skype
Our Expert Service Estheticians are willing and able to process your order for you, once your consultation is complete. Schedule an Appointment here or If you’re not ready to purchase, your product order can be placed in a shopping cart for you to return to and purchase at a later date. (You must register online or call a Skin Trends Representative to schedule this service.)
Call our Expert Service Estheticians or our Customer Service Team, Monday through Friday 9 a.m.-7 p.m. EST, except weekends and holidays.
In the U.S., call toll-free (855) 851-1100 or Direct International (813) 280-1141 or schedule a consultation appointment with an Esthetician here: www.skintrends.com/expert-help
International customers can order through any of the methods listed above. For telephone orders, you must call our local number (813) 280-1141 in the U.S. The toll-free (855) number won't work for international calls.
Sales tax will be added for purchases made by customers located in states that require the collection of a sales tax. This tax may include all city, county and state taxes due on the sale of products. In 2018, the U.S. Supreme court closed a loophole that now allows states to collect sales taxes from e-commerce providers, even if they don’t hold nexus in that state.
List of states/requirements: https://www.salestaxinstitute.com/resources/remote-seller-nexus-chart
We accept all major credit cards (American Express, Master Card, Visa and Discover). We also accept PayPal and checks. We do not accept Cash or CODs.
Mail Checks with your printed order to:
Skin Trends/ Customer Service
3315 Henderson Blvd. #100
Tampa, FL 33609
Order and Shipping Confirmations
Once you’ve completed your order, you will receive an order confirmation email. You should check/verify the order is correct. If it's not, please contact our Customer Service department via Phone or Email to avoid the added cost of returns.
Once your order ships, you will receive a shipping confirmation. Package tracking information will also follow.
Finally, you will receive an email confirmation once the package is confirmed as received by you or another party (gift recipient)
You can track your order at any time by clicking on the link provided in either your shipping confirmation or by separate email.
Order Processing and Cancellation
Generally, orders are processed on the same business day or the next business day. Orders can't be cancelled once they're past a certain point in our system. If you have a change on your order or if you want to cancel an order, contact our Customer Service Department and we'll see whether your order is changeable or cancelable. Otherwise, you'll have to return the items under our return policy.
Note: Skin Trends reserves the right to not sell, ship or deliver any orders that it deems questionable, for any reason, including orders that are placed from locations or (ZIP codes) we deem to be fraud- or risk-prevalent. We also reserve the right to not sell, ship or deliver any orders/items that are intentionally or accidently incorrectly priced by our staff and/or displayed for purchase.