Returns/Exchanges Process & Policy
Unopened/Unused Product Guarantee
If you change your mind or you’re not satisfied with your purchase, you can return your product/products to Skin Trends for a full refund. Returns or exchanges must be unused, in the original packaging and in the state that you received them. Returns or exchanges are accepted within 30 days of your purchase date.
Partially Used Product Guarantee
We want our customers to be happy with our treatment systems and individual products. If you’ve tried a product and you’re unhappy with the results, we’ll share the cost. Simply return the open/partially used product within 30 days of your purchase for a 50 percent refund off your original purchase price, applied as a store credit.
Refunds will be applied as a store credit only. No credit card or cash refunds. Refunds/store credits don't include a partial refund of original shipping cost.
* (See return/exchange policy listed below for other rules and restrictions related to both guarantees listed above)
To return or exchange an item/items, you must do the following:
- First, you must email us at email@example.com or call us by phone Monday through Friday 9 a.m.-5 p.m. EST, except weekends and holidays, at: (855) 851-1100. We'll need your name, account number, email address, phone number and your specific order number related to the items you want to return. NOTE: This step must be done first, before you ship the product(s) back to us!
- Once your item/items are approved for return by a Skin Trends Representative, you can proceed.
- Ensure that the items being returned are unopened, unused and in their original “new” condition.
- Pack the item/items in the box you received them in or pack the item/items in a similar shipping box.
- Include all printed material and the Skin Trends packing slip.
- Return/include any promotional/free items you received with your purchase.
- Print your original order number on the box and ship the item/items you’d like to return or exchange to:
3315 Henderson Blvd. #100
Tampa, FL 33609
- Shipping cost on all returns are the responsibility of the user/purchaser. We suggest you use a major shipping service like USPS, UPS or FEDEX. We also recommend you buy shipping insurance that matches the value of your purchase. We're not responsible for returns that are lost or damaged when returned to us.
- All Items in our Return/Exchange process must be complete for your return to be eligible for an exchange or refund. We reserve the right to refuse a whole or partial return on any returned products.
- Refused packages will be accepted for return, but user/purchaser will be billed a $20 service charge.
- Shipping fees are refundable, only if Skin Trends shipped you a wrong item or the item was physically damaged in shipping to you by our carrier.
- * Partially Used Product Guarantee- Items/skincare products that are greater than 50 percent used are ineligible for a partial refund/store credit. Eligibility for our Partially Used Product Guarantee is completely at the discretion of Skin Trends and Skintrends.com representatives. We measure returned product/products by weight and by volume. Repeat returns on same items/products or repeat returns from same customer will not be approved for refund. Store credits only on approved returns.
Please allow up to 10 business days for your return to be processed. You'll receive the appropriate adjustment on your credit card as soon as we complete your return.
If you have any questions or concerns, please contact our Customer Service department at: firstname.lastname@example.org or call (855) 851-1100, Monday through Friday 9 a.m.-5 p.m. EST, except weekends and holidays.