Skin Care
Frequently Asked Questions (FAQs)

About Us/Brands/Product Use/Misc./Skin Care Definitions

 

Questions

About Us / Skin Trends

  1. What is Skin Trends?
  2. What makes Skin Trends different?
  3. How do I get expert help from a professional Skin Trends Esthetician?
  4. Why should I speak to an Expert Service Esthetician before I buy a product or treatment system?
  5. How are your Expert Service Estheticians trained?
  6. Why do I want to be a Skin Trends Member?
  7. I’d like to work for Skin Trends. How do I apply?


Skincare Product / Brands

  1. Why do you carry the brands or products displayed and promoted on SkinTrends.com?
  2. Why don’t you carry some of the “popular” brands I’m aware of?
  3. What about over-the-counter brands. Do they work?
  4. How do the products sold at Skin Trends differ from products prescribed by a doctor or a dermatologist?
  5. Why can’t you discount certain products or product lines?
  6. Image Skincare: Why can’t I see pricing for your Image Brand products or Image treatment systems? Why can’t I order Image products online without and Estheticians help?


Skincare Product / Product Use

  1. Are these products dangerous? Can they damage my skin?
  2. How do I apply my skincare treatment system products?
  3. My skin is irritated or red from the use of a product or treatment system. What do I do?
  4. Is it safe to use these products for a long time?
  5. Do I need to continue the use of these products? What happens If I stop?
  6. Why do I need to use multiple products to remedy or improve my skin condition?


Miscellaneous Questions

  1. How many “free” product samples will I get with my order?
  2. Do you offer “special discount” or “special pricing” to estheticians or other industry professionals?


Skin Care Definitions

1.What is Oily skin?

2.What is Dry skin?

3.What is Hyperpigmentation?

4. What is Pregnancy-affected skin?

5.What is Aging skin?

6.What is Sensitive skin?

7. What is Acne?

8. What is the difference between a Man's skin and a Woman's skin?

9. What is Melanin?

10. What are Sebaceous glands?

11. What is a Wrinkle?

12. What is Rosacea?

13. What is the Dermis?

14. What is Cell Turnover Rate?

15. What is pH level?

 


 

Answers


About Us / Skin Trends

    1. 1.  Q: What is Skin Trends? 

A: Skin Trends is a unique, online skin care store that promotes the use of professional-grade treatment systems to achieve skin improvement results. Support from Expert Service Estheticians ensures that our clients select the right product/treatment system for their unique needs. Long-term “Free” Esthetician consultation support gives clients the advice needed to help them achieve long-term skin condition improvement and/or maintenance.

  1. 2.  Q: What makes Skin Trends different? 

A: We focus on selling the right products that can work to effectively improve all types of skin conditions. Our Expert Service Estheticians consider your unique needs in the selection of skin care products or treatment packages. These products work in combination to achieve a higher standard or level of results than individual product care.

  1. 3.  Q: How do I get expert help from a professional Skin Trends Esthetician? 

A: Our Estheticians are available Monday through Friday from 9 a.m.-7 p.m. EST, except weekends and holidays, to accept your inquiries. They're available for “free” consultation, by phone, by e-mail or even by Skype video communication. You can even visit our “Expert Help” section to find out more on your own. 

  1. 4.  Q: Why should I speak to an Expert Service Esthetician before I purchase a product or treatment system? 

A: We provide numerous videos and ample written support information to guide you to a skin care treatment system purchase. If that's not enough, we want you to feel extremely comfortable with your purchase. That's why we provide knowledgeable Expert Service Estheticians who understand all skin conditions and the products or treatment systems that can help to solve your unique needs. Esthetician advice is “free,” whether you buy a treatment system or not! Get advice now!

  1. 5.  Q: How are your Expert Service Estheticians trained? 

A: Our Estheticians are trained at professional Esthetician schools. Months of hard work, studying and product-application knowledge results in licensing with the state where they reside in. Once licensed, an Esthetician can diagnose skin conditions and recommend products that fit specific conditions. Products are professional-grade, but not a doctor's medical grade. See a doctor, if you feel your condition requires a higher level of product concentration or medical expertise.

Skin Trends provides continued education to our Estheticians and our support staff. So, we keep up with the latest care and application trends in skin care.

  1. 6.  Q: Why do I want to be a Skin Trends Member? 

A:  As an exclusive Skin Trends member, you can enjoy ongoing Esthetician support, strong discounts, preferred samples, preferred introduction to new products, rewards points and more....See our “Exclusive Member” section to find out more.

  1. 7.  Q: I’d like to work for Skin Trends. How do I apply? 

A: Skin Trends is growing all of the time. We're always looking for talent that understands a commitment to hard work and service. Send us an e-mail at careers@skintrends.com to find out more....

 

Skincare Product / Brands

  1. 1.  Q: Why do you carry the brands or products displayed and promoted on SkinTrends.com?

A: Skin Trends carries only the most advanced, professional skin care products available today. Continued personal and company testing of product quality, effectiveness and convenience creates the confidence we have in the products/treatment systems we promote. If we don’t think it works, we don’t sell it!

  1. 2.  Q: Why don’t you carry some of the “popular” brands I’m aware of?

A: There are literally thousands of skin care products. Most of them are either ineffective, overly expensive or both. Many popular brands spend more on marketing than they do on making their products effective. We stay away from most big-name brands. Skin Trends carries products/treatment systems that are extremely impressive at skin improvement, but they are cost-effective as well. Believe it or not, many big-name brands produce products that contain very little active ingredients needed to repair or improve skin health. Others contain too much of some ingredients that can cause additional damage or skin stress. Through our research, we’ve found products that are “just right” to treat all conditions.

  1. 3.  Q: What about over-the-counter brands...Do they work?

A: OTC, or over-the-counter, products are regulated to be ineffective enough to sell to the masses without any doctor or esthetician advice. Most of the products don't even contain enough healing ingredients to affect real change or significant skin improvement.

  1. 4.  Q: How do the products sold at Skin Trends differ from products prescribed by a doctor or a dermatologist? 

A: Most doctor-prescribed treatments are one-dimensional. The active ingredients are usually focused on solving a particular problem with higher-concentration effectiveness. Our treatment systems combine multiple products that work together to remedy or improve skin conditions over time. Using potent, yet safe for home-use formulations, these systems are extremely effective and convenient for long-term use.

  1. 5.  Q: Why can’t you discount certain products or product lines? 

A: Most manufacturers have guidelines for product pricing. These guidelines are meant to ensure that customers can receive long-term support from the stores they buy from. We honor all manufacturer pricing guidelines, but we do discount for volume purchases and product blowouts.

  1. 6.  Q: Image Skincare: Why can’t I see pricing for your Image Brand products or Image treatment systems? Why can’t I order Image products online without any Estheticians help?

A: Image doesn't allow pricing on the Internet. Image inadvertently promotes the use of an esthetician by not allowing pricing. So, you either need to visit a local spa/doctor to buy Image Skincare products or you need to contact a skin care company like Skin Trends. After a short, but effective “Free” consultation with one of our Expert Service Estheticians, we can price and close your Image Skincare Treatment system online. Call us now!

If you see pricing for Image Skin care at other online stores, be aware of gray market products and purveyors that exist in mass distribution sites like eBay or Amazon marketplace. Remember, you don’t always get what pay for ... or didn’t pay for.



Skincare Product / Product Use

  1. 1.  Q: Are these products dangerous? Can they damage my skin? 

A: Proper use of any of our skin care products is essential to safety and long-term use. You must follow the manufacturer's product-application instructions and safety guidelines. With some products, temporary irritation and/or redness can occur. In most cases, slight irritation is a normal part of the skin-exfoliating process. If you're unsure, discontinue use and call us to discuss your problem. Keep products/treatment applications away from your eyes. Irritation can and will occur. Rinse eyes well with cool water or see a doctor if any skin or eye irritation persists.

Please see our Product Use/Ingredient Cautions and our Medical Advice Disclaimer for more important details. 

  1. 2.  Q: How do I apply my skincare treatment system products? 

A: Most treatment systems require morning and night time application. Application instructions are provided on product labels. For more in-depth information, visit the manufacturer's website. Use the amount specified by the manufacturer and apply by hand or with sponges. Keep away from eyes.

Please see our Product Use/Ingredient Cautions and our Medical Advice Disclaimer for more important details. 

  1. 3.  Q: My skin is irritated or red from the use of a product or treatment system. What do I do? 

A: With some products, temporary irritation and/or redness can occur. In most cases, slight irritation is a normal part of the skin-exfoliating process. If you're unsure or uncomfortable, discontinue use and call us to discuss your problem. Keep products/treatment applications away from your eyes. Irritation can and will occur. Rinse eyes well with cool water or see a doctor, if skin or eye irritation persists.

Please see our Product Use/Ingredient Cautions and our Medical Advice Disclaimer for more important details. 

  1. 4.  Q: Is it safe to use these products for long-term use?

A: Yes, the products we carry are generally safe for long-term use. Many people have special conditions or other physical issues that may affect their ability to use these products, either short- or long-term. Some products require a break of up to a week after use for a specific time. Follow the manufacturer's instructions for these products/systems. Feel free to call us at any time if you have any questions or concerns. Discontinue use immediately, if you feel a product has affected you or your skin with discomfort or irritation.

Please see our Product Use/Ingredient Cautions and our Medical Advice Disclaimer for more important details. 

  1. 5.  Q: Do I need to continue the use of these products? What happens If I stop? 

A: Healthy skin requires the nutrition that comes with a healthy eating habits and the consumption of essential nutrients and water. Your skin is a living tissue that reflects your overall health.

External care is also essential to long-term health and physical appeal. So, the use of professional skin care products to maintain skin beauty/health is needed for your skin to reflect the best that it can be. Keep in mind, too, that these treatment systems serve multiple purposes. They clean,  condition and protect your skin from external damage that can be caused by pollutants and the sun.

  1. 6.  Q: Why do I need to use multiple products to remedy or improve my skin condition? 

A: Each product in a treatment system serves a particular purpose. You can’t effectively combine cleaning, treating and protecting your skin into one product. Products that claim to do exactly that are ineffective and simply a sham! Proper treatment of any skin condition requires the correct formulation of active ingredients that target specific conditions. To be effective, these formulations must and should be applied by three separate processes. Cleanse to prepare the skin, correct to improve it and protect to defend it.

Miscellaneous Questions

  1. 1.  Q: How many “free” product samples will I get with my order?

A: We don't guarantee that you'll receive any “free” product samples with your order, but we do include them with your purchase when they're available. Exclusive members receive any available “free” product samples first with their order. So, make sure that you join our Exclusive Member Area by selecting to purchase your system through our exclusive member option at checkout.

  1. 2.  Q: Do you offer “special discount” or “special pricing” to estheticians or other industry professionals?<

A: Esthetician or industry professionals can receive a greater discount for product purchases depending on purchase volume. Call a Skin Trends Representative to find out how.


Skin Care Definitions
 


1. Q: What is Oily skin?
 

A: Oily skin is a condition of overactive sebaceous glands (oil-producing glands) and larger pores that cause the skin to have a shiny, greasy sheen. Larger pores that produce too much oil are more prone to getting blackheads. It's normally a hereditary condition, but it can also be caused by hormones, poor diet, environment, certain cosmetics and improper skin care.


2. Q: What is Dry skin?
 

A: Dry skin is caused by a lack of sebum (oily secretion) production. It's a condition caused by a decrease in the lipids (oils) produced in the sebaceous glands. Dry skin is unable to retain proper moisture levels. Skin can feel tight, rough and look dull. The causes of dry skin can be from extreme weather conditions, dehydration, diet and an improper skin care regimen. Some poorly produced skin care products can strip skin of the natural oils it needs to stay hydrated. Hot water can also dehydrate the skin.


3. Q: What is Hyperpigmentation?
 

A: Hyperpigmentation (dark spots, dark patches or age spots) are caused by an excess production of melanin. Overly produced melanin deposits are the result of your skin fighting harmful UV rays and protecting it from severe damage. Hyperpigmentation can also be caused by other factors, such as certain chronic diseases, inflammation, medications and hormones.


4. Q: What is Pregnancy-affected skin?
 

A: Pregnancy-affected skin can cause a variety of problems because of am expectant mother's sudden burst of additional hormones during pregnancy. Skin can suffer from moderate to severe acne that affects the face, neck, chest and back. Other conditions caused by a hormonal increase can be sensitivity to certain ingredients in food, medications or poor skin care products. This can result in hives or rashes, itching and irritation. Melasma, known as the pregnancy mask is pregnancy-caused Hyperpigmentation that occurs as a result of a spike in hormones. This causes an overabundance in melanin deposits.


5. Q: What is Aging skin?
 

A: Aging skin is the result of changes in the skin's structure over time.

Decreased production of collagen and a slower cell-turnover rate causes a lapse in skin elasticity. These factors, combined with sun exposure, smoking and excessive alcohol consumption, can speed up the aging process. Wrinkles and a loss of fat cells cause the skin to look worn, dull and even dry.


6. Q: What is Sensitive skin?
 

A: Sensitive skin is an affliction to sensitivities that can be caused by allergic reactions, immune-system problems and/or overly dry skin. Condition symptoms are redness, swelling and easily irritated, dehydrated and/or inflamed skin that can’t protect nerve endings. Other than genetics, environment (especially extreme weather conditions) medications, immune-system function and certain chronic diseases are all factors that can cause sensitive skin conditions. Poor skin care products and habits can also lead to increased sensitivities.


7. Q: What is Acne?
 

A: Acne is a disorder where the sebaceous glands become enlarged, so they produce more sebum. Sometimes, the sebum gets trapped under the hair follicles, which causes inflammation. Bacteria can also get trapped in the obstruction with the sebum. The condition is most common during the adolescent years, when hormones peak and a specific hormone, known as androgen is prevalent. Other than hormones, other major factors that can cause acne are genetics, certain medications, pregnancy, and comedogenic (acne-causing) cosmetics.


8. Q: What is the difference in a Man's skin and a Woman's skin?
 

A: Men tend to have larger pores, which results in more sebum (oil) production and blackheads. A rougher texture can be the result of razor bumps from shaving and other external stimuli/elements. Men suffer from dry skin, sensitive skin and other tough conditions, similar to women.  


9. Q: What is Melanin?
 

A: It's a pigment (skin color). Melanin is produced by melanocytes that form in the lower level of the skin called the epidermis. Melanin is responsible for the production of pigment, which gives skin its color.


10. Q: What are Sebaceous glands?
 

A: Sebaceous glands are oil-producing glands that secrete an oily substance called sebum. The sebum helps protect the skin by keeping it lubricated and preventing moisture loss.


11. Q: What is a Wrinkle?
 

A: Wrinkles are the result of the skin's loss of elasticity. A decreased production of collagen results in the eventual collapse of the skin. Skin loses its bounce-back ability, which eventually results in the folding of your skin.


12. Q: What is Rosacea?
 

A: Rosacea is a chronic sensitive-skin condition that causes inflammation, irritation and sometimes swelling of the cheeks and nose. There are times, too, when it appears on the forehead and chin. The condition can cause pustules, flaking, itching and persistent redness. It can also be very itchy and painful.


13. Q: What is the Dermis?
 

A: The Dermis, the layer under the epidermis, consists of the skin's vital connective tissue, collagen, and elastin. Collagen and elastin give the skin its strength and resiliency.


14. Q: What is Cell-Turnover Rate?
 

A: It's the regeneration of skin cells. When you're younger, layers of dead skin cells are sloughed off continually at a higher rate. As you age, your skin's cell-turnover rate decreases. With younger skin, when you're in your early to mid 20s, your skin's cell-turnover rate is every 14 to 28 days. In older skin, say in your 30s and beyond, your skin's cell-turnover rate is every 30 days or more.


15. Q: What is pH level of skin?
 

A: The Potential/Hydrogen level is the acid/alkaline balance of your skin. Levels are measured on a scale of 0-14, 0 represents the highest level of acidity, 14 represents the highest level of alkalinity. The skin's normal pH level should be at 5.5-6.0 on the pH scale.

 
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